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In the event of an emergency or urgent situation abroad follow the general guidelines outlined below. This will allow you to get help in the quickest manner. We also recommend that you discuss this emergency protocol with your emergency contact(s) before you leave.
 
  1. In an emergency, immediately contact the local police or medical emergency services in your host country. Make sure to know the equivalent of 911 wherever you travel.
  2. Contact the on-site program staff. On-site staff can best assist you in the case of an emergency. You will be provided with their contact information either pre-departure or upon arrival.
  3. In the event you cannot reach your on-site program staff, Contact CU Boulder Education Abroad. We have an emergency phone monitored 24/7.
  4. Contact your loved ones in the U.S. While your instinct may be to call your loved ones first, in an actual emergency they should be the last people you contact. This is because they may be thousands of miles away and not in an immediate position to be able to help. Contact on-site staff or local authorities first to get the quickest assistance.
For non-emergency difficulties, the on-site contacts for your program will be able to provide the best assistance. These include the following: 
  • Petty pick-pocketing or theft (as long as no physical injuries occurred)
  • Lost or stolen passport
  • Problems with your host family or housing abroad
  • Problems with your courses abroad
While your on-site contacts may have an emergency plan, you are ultimately responsible for your own safety, so it is important to develop a personal security plan you will use in the event of an emergency. This plan can be simple but should be thought through before an emergency occurs. For more information on preparing for emergencies abroad, see the State Department's Students Abroad website.
 
Please note: The CU Boulder Education Abroad staff is required to report any incident of harassment, discrimination, and sexual misconduct, which includes partner abuse and stalking, to the Office of Institutional Equity and Compliance (OIEC) on campus. Each incident might be handled differently, but in general, the OIEC cannot take action unless the allegation is against someone connected to the University of Colorado Boulder. However, the OIEC will provide support resources and can put in place safety measures or offer short-term remedies.  
 
Pro Tip: Get in touch with on-site staff

On-site staff are one of your best resources in case of an emergency, and they can also provide valuable support in non-emergencies, such as non-violent pickpocketing, problems with host families or housing, and issues with courses. In addition to safety and security support, on site-staff are great resources for general information and advice. They will have insight on how to adapt to local culture, navigate daily life, and they can also provide recommendations on fun things to do.

Additional Resources

While you are abroad, you can always contact Education Abroad who can put you in touch with the appropriate resources. You may also contact these on- and off-campus offices directly: